1. What are the opening hours of the libraries?
Day
HA/HU Library
ELM & Law Library
Subang 2
Monday to Friday
9.00am to 5.30pm
9.00am to 5.30pm
9.00am to 5.30pm
Saturday
9.00am to 1.00pm
9.00am to 1.00pm
9.00am to 1.00pm
Sunday and public holiday
Closed
Closed
Closed
2. Where are HELP libraries located?
HELP Learning Resource Centre consists of 5 libraries, namely:-
1. HELP University Library & HELP Academy Library
Located on 1st  Floor, Wisma HELP, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur.
2. ELM Library & Law Library
Located in ELM Business School, Lower Level (LL), 15 Jalan Sri Semantan 1, Off Jalan Semantan, Bukit Damansara, 50490 Kuala Lumpur
3. Founders Library
Located in Subang 2 Campus, 1st and 2nd Floors, Block C, Persiaran Cakerawala, Subang Bestari, Seksyen U4, 40150 Shah Alam, Selangor
3. Do you have printing/photocopying services in the library?
Yes, all HELP libraries provide self-service printing/photocopying facilities to our users.
Users may also opt for paid services.
4. Do you have wireless internet access in the library?
Yes, all the HELP buildings are equipped with WiFi service. 
5. Do you provide facilities for internet surfing, online databases and resources searching?
PCs are available for patrons to access OPAC, online databases and other online resources. Access by users is via their Active Directory username and password. 
6. How do I reserve a Discussion Room in the library?
Users may place an online booking to reserve the Discussion Rooms which are available in ELM and S2 libraries. 
7. Can food and drinks be allowed in the library?
Only water is allowed. Food and beverages are strictly prohibited. This is to avoid damage to our assets and attract pests to the library. 
1. Do I need to register with the library to be a member?
Not required. All registered HELP staff and student’s records are already in the library system. You simply need to show your student/staff ID at the circulation counter for verification during the transaction. 

 

2. How many books can I borrow at one time?
Pre-University and Undergraduate students – 4 books for 14 days 
Postgraduate students – 5 books for 14 days 
Staff – 6 books for 90 days 

 

3. Can I renew my books online?
Currently, you cannot renew the books online. But in future, we will be introducing the online renewal.

 

4. How many times can I renew a book?
Limited to 3 times (this is to allow other users a chance to use the book too) provided the book is not reserved by other users (s). 

 

5. My books are due soon but I’m unable to come to campus to return them. How do I avoid being fined?
  • You may request the library to renew your books via email at library@help.edu.my 
  • Request a friend or family member to return the books on your behalf 
  • You can return the books via Poslaju or courier service   
6. What are the fines for late return?
Open Shelf books – 50 cents per book per day 
Red Spot books – RM1.00 per book per hour 

 

7. Do I receive a notification if my book is overdue?
Yes, 3 overdue notices will be sent via email: 3 days before the book is due, followed by 1 and 3 days after due date. 

 

8. Can I borrow books from a library and return them to another library?
Yes, for users’ convenience. But we encourage you to return the books to the same library you borrowed them as to avoid the books being hold up temporarily and prevent other users from using them. 

 

9. I am from S2 campus and wish to borrow books from D’sara campus libraries. Instead of going to D’sara, can I request the library to transport the books to S2?
Yes, please allow the library a few days to arrange the transfer. 

 

10. How do I make book reservation?
You may place online reservation for books which are on loan. Books with status ‘Available’ cannot be reserved. The users can borrow the books on a first come first serve basis. 

 

 

1. What if I lose a book that I have borrowed?
When you report a lost book, we will advise you to search for the book again within 14 days and at the same time we will also do the same in our libraries.
If it is not found after the period, you will be notified of the replacement cost and fines incurred (if any). Please note fines calculation will be stopped from the day you report the book lost. Please make the replacement within 14 days after you have been notified of the costs.
You have 2 options of making the replacement: –
  • Pay the cost of book replacement which is double the price of the book
  • Replace the book with a same copy or of later edition
2. Can I be refunded of the replacement cost if I found the book?
Unfortunately, the library will not refund the replacement cost. You can give the book back to the library out of goodwill.
3. Is there a processing fee for me to pay other than the replacement cost of the lost book?
No processing fee is charged for the replacement.
1. How do I access the library resources off-campus?
Go to the library homepage. If the page requires you to login to an account, login by using your login username and password that assign by helpdesk.
2. Who can access online resources off-campus?
All active staff and current students are eligible to access most Library online resources off-campus.
3. How do I access eBooks?
You can access the library database at https://ezproxy.help.edu.my/ login. You need to login with your Student ID and Helplive account Password.
4. How do I access journals?
Journals can be accessed by library database library.help.edu.my. You may use the ProQuest database to search the related journals based on your interest or related information
5. How do I access HELP Repository?
HELP Institutional Repository (OER-IR) can be accessed from our library website. Please click OER tab from the Homepage.
6. How do I access Law Materials?
To obtain the online materials for law, please go to library website (library.help.edu.my) click online databases, then proceed with to log in to the library ezyproxy with student ID and the password (as assigned by CIC). Browse the list of the databases, and either select Lexis Advance Malaysia or
WestLaw Next to obtain law materials.
7. How do I get access to subject specific databases such as Psychology Database @Proquest?
To obtain the online materials that are specific for Psychology, please go to library website (library.help.edu.my) click online databases, then proceed to with log in to the library ezyproxy with student ID and the password (as assigned by CIC). Browse the list of the databases, and select APA PsycNet (contains of APA PsycBooks, APA PsycArticles and APA PsycTest)
Inter-Library Loan / Document Delivery Service
  • Library provides inter-library service to HELP staff, postgraduate students and final year students to obtain books, book chapters and journal articles that are not available in the library collection.
  • Cost incurred in borrowing books or obtaining photocopied articles from other libraries is borne by the requestors. The cost incurred may include courier charges, printing, photocopy, etc.
  • The requestors are responsible for any damages or loss of the items and to bear all financial cost incurred.
  • A request can be made at the library counter or emailed to library@help.edu.my

Account for Databases Access

1. What is my login username and password to access library databases?
For students, please sign in with HELP assigned Student id and Password
For staff, please sign in with staff PC/laptop User and Password
2. Why am I still unable to login even though I used the given Login ID and Password?
Trouble signing in?
Please contact Helpdesk staff or email to: helpdesk@helplive.edu.my
Please note you need to reset the password on your own, please see attached guide.  [Guide to Reset Password]
The steps are:
(1)  Login to your B1234567@Helplive.edu.my account
(2)  Follow the steps in the attached guideline to reset your password.
(3)  Login to HELP databases at https://ezproxy.help.edu.my/login
     
       User:   B1234567
       PW: (your newly reset password)
Please note only you and Helpdesk can reset your password.
Services and Facilities
1. What are the opening hours of the libraries?
Day
HA/HU Library
ELM & Law Library
Subang 2
Monday to Friday
9.00am to 5.30pm
9.00am to 5.30pm
9.00am to 5.30pm
Saturday
9.00am to 1.00pm
9.00am to 1.00pm
9.00am to 1.00pm
Sunday and public holiday
Closed
Closed
Closed
2. Where are HELP libraries located?
HELP Learning Resource Centre consists of 5 libraries, namely:-
1. HELP University Library & HELP Academy Library
Located on 1st  Floor, Wisma HELP, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur.
2. ELM Library & Law Library
Located in ELM Business School, Lower Level (LL), 15 Jalan Sri Semantan 1, Off Jalan Semantan, Bukit Damansara, 50490 Kuala Lumpur
3. Founders Library
Located in Subang 2 Campus, 1st and 2nd Floors, Block C, Persiaran Cakerawala, Subang Bestari, Seksyen U4, 40150 Shah Alam, Selangor
3. Do you have printing/photocopying services in the library?
Yes, all HELP libraries provide self-service printing/photocopying facilities to our users.
Users may also opt for paid services.
4. Do you have wireless internet access in the library?
Yes, all the HELP buildings are equipped with WiFi service. 
5. Do you provide facilities for internet surfing, online databases and resources searching?
PCs are available for patrons to access OPAC, online databases and other online resources. Access by users is via their Active Directory username and password. 
6. How do I reserve a Discussion Room in the library?
Users may place an online booking to reserve the Discussion Rooms which are available in ELM and S2 libraries. 
7. Can food and drinks be allowed in the library?
Only water is allowed. Food and beverages are strictly prohibited. This is to avoid damage to our assets and attract pests to the library. 
Borrowing, Renewing and Reservation
1. Do I need to register with the library to be a member?
Not required. All registered HELP staff and student’s records are already in the library system. You simply need to show your student/staff ID at the circulation counter for verification during the transaction. 

 

2. How many books can I borrow at one time?
Pre-University and Undergraduate students – 4 books for 14 days 
Postgraduate students – 5 books for 14 days 
Staff – 6 books for 90 days 

 

3. Can I renew my books online?
Currently, you cannot renew the books online. But in future, we will be introducing the online renewal.

 

4. How many times can I renew a book?
Limited to 3 times (this is to allow other users a chance to use the book too) provided the book is not reserved by other users (s). 

 

5. My books are due soon but I’m unable to come to campus to return them. How do I avoid being fined?
  • You may request the library to renew your books via email at library@help.edu.my 
  • Request a friend or family member to return the books on your behalf 
  • You can return the books via Poslaju or courier service   
6. What are the fines for late return?
Open Shelf books – 50 cents per book per day 
Red Spot books – RM1.00 per book per hour 

 

7. Do I receive a notification if my book is overdue?
Yes, 3 overdue notices will be sent via email: 3 days before the book is due, followed by 1 and 3 days after due date. 

 

8. Can I borrow books from a library and return them to another library?
Yes, for users’ convenience. But we encourage you to return the books to the same library you borrowed them as to avoid the books being hold up temporarily and prevent other users from using them. 

 

9. I am from S2 campus and wish to borrow books from D’sara campus libraries. Instead of going to D’sara, can I request the library to transport the books to S2?
Yes, please allow the library a few days to arrange the transfer. 

 

10. How do I make book reservation?
You may place online reservation for books which are on loan. Books with status ‘Available’ cannot be reserved. The users can borrow the books on a first come first serve basis. 

 

 

Lost Items Procedure
1. What if I lose a book that I have borrowed?
When you report a lost book, we will advise you to search for the book again within 14 days and at the same time we will also do the same in our libraries.
If it is not found after the period, you will be notified of the replacement cost and fines incurred (if any). Please note fines calculation will be stopped from the day you report the book lost. Please make the replacement within 14 days after you have been notified of the costs.
You have 2 options of making the replacement: –
  • Pay the cost of book replacement which is double the price of the book
  • Replace the book with a same copy or of later edition
2. Can I be refunded of the replacement cost if I found the book?
Unfortunately, the library will not refund the replacement cost. You can give the book back to the library out of goodwill.
3. Is there a processing fee for me to pay other than the replacement cost of the lost book?
No processing fee is charged for the replacement.
Searching for resources
1. How do I access the library resources off-campus?
Go to the library homepage. If the page requires you to login to an account, login by using your login username and password that assign by helpdesk.
2. Who can access online resources off-campus?
All active staff and current students are eligible to access most Library online resources off-campus.
3. How do I access eBooks?
You can access the library database at https://ezproxy.help.edu.my/ login. You need to login with your Student ID and Helplive account Password.
4. How do I access journals?
Journals can be accessed by library database library.help.edu.my. You may use the ProQuest database to search the related journals based on your interest or related information
5. How do I access HELP Repository?
HELP Institutional Repository (OER-IR) can be accessed from our library website. Please click OER tab from the Homepage.
6. How do I access Law Materials?
To obtain the online materials for law, please go to library website (library.help.edu.my) click online databases, then proceed with to log in to the library ezyproxy with student ID and the password (as assigned by CIC). Browse the list of the databases, and either select Lexis Advance Malaysia or
WestLaw Next to obtain law materials.
7. How do I get access to subject specific databases such as Psychology Database @Proquest?
To obtain the online materials that are specific for Psychology, please go to library website (library.help.edu.my) click online databases, then proceed to with log in to the library ezyproxy with student ID and the password (as assigned by CIC). Browse the list of the databases, and select APA PsycNet (contains of APA PsycBooks, APA PsycArticles and APA PsycTest)
ILL / DDS
Inter-Library Loan / Document Delivery Service
  • Library provides inter-library service to HELP staff, postgraduate students and final year students to obtain books, book chapters and journal articles that are not available in the library collection.
  • Cost incurred in borrowing books or obtaining photocopied articles from other libraries is borne by the requestors. The cost incurred may include courier charges, printing, photocopy, etc.
  • The requestors are responsible for any damages or loss of the items and to bear all financial cost incurred.
  • A request can be made at the library counter or emailed to library@help.edu.my
Login ID

Account for Databases Access

1. What is my login username and password to access library databases?
For students, please sign in with HELP assigned Student id and Password
For staff, please sign in with staff PC/laptop User and Password
2. Why am I still unable to login even though I used the given Login ID and Password?
Trouble signing in?
Please contact Helpdesk staff or email to: helpdesk@helplive.edu.my
Please note you need to reset the password on your own, please see attached guide.  [Guide to Reset Password]
The steps are:
(1)  Login to your B1234567@Helplive.edu.my account
(2)  Follow the steps in the attached guideline to reset your password.
(3)  Login to HELP databases at https://ezproxy.help.edu.my/login
     
       User:   B1234567
       PW: (your newly reset password)
Please note only you and Helpdesk can reset your password.