HELP Learning Resource Centre consists of two libraries:

Yes, all HELP libraries provide self-service printing and photocopying facilities. The charges are:

• Ricoh printer: RM1.50 per page for colour printing and RM0.20 per page for black-and-white (B&W) printing.
• HP printer: Use the Print On The Go app. Charges are RM1.00 per page for colour printing and RM0.10 per page for black-and-white (B&W) printing.

Yes, all the HELP buildings are equipped with WiFi service.

PCs are available for patrons to access OPAC, online databases and other online resources. Access by users is via their Active Directory username and password.

Users may place an online booking to reserve the Discussion Rooms which are available in S2 library. You can do your online booking at

Discussion Room .

Only water is allowed. Food and beverages are strictly prohibited. This is to avoid damage to our assets and attract pests to the library.

You can find details about the Information Literacy Class on our website or visit this link:

Information Literacy Class .

To use the Bloomberg Terminal, book it by emailing helpdesk@helplive.edu.my at least one day in advance.

For more details, visit the Bloomberg Terminal .

It is not required. All registered HELP staff and students’ records are automated in the library system. Please present your student or staff ID at the circulation counter for verification and transaction. If you’re an external researcher, please refer to the membership details.

Borrowing amount shown in the library information are:

• Pre-University and undergraduate students: 4 books for 14 days
• Postgraduate students: 5 books for 14 days
• Staff: 6 books for 90 days

Yes. You can renew your books online through the library catalogue.

A book may be renewed up to 3 times, provided it has not been reserved by another user. This is to allow other users a chance to use the book too.

• Request a renewal by emailing library@help.edu.my.
• Ask a friend or family member to return the books on your behalf.
• Return the books via PosLaju or a courier service.

• Open Shelf books: RM0.50 per book per day
• Red Spot books: RM1.00 per book per hour

You’ll receive two overdue notices by email. The first is sent three days before the book is due, and the second is sent on the due date.

Yes, for users’ convenience. However, we encourage you to return books to the same library you borrowed them from. This helps avoid delays while books are transferred and keeps them available to other users.

Yes, you may contact respective library for arrangement.

Sure! You can reserve a book through our KOHA OPAC system at the library catalogue. Simply select your preferred pickup location during the reservation process. Please keep in mind that it may take a few days for the library to arrange the transfer.

Search the library OPAC for the title, author, or subject using the library catalogue. The OPAC shows the book’s availability status and location in the library.

When you report a lost book, the library will advise you to search for it again within 14 days. Library staff will also search the libraries during this period.

If the book is not found after 14 days, you will be notified of the replacement cost and any fines incurred (if any). Please note fines calculation will be stopped from the day you report the book lost. Please make the replacement within 14 days after you have been notified of the costs.

You can replace the book in either of these ways:

• Pay the replacement cost, which is double the price of the book.
• Provide the same book or a later edition as a replacement.

Unfortunately, the library will not refund the replacement cost. You may return the book to the library as a goodwill gesture.

No processing fee is charged for the replacement. Require to pay a fine for overdue books if any.

You can search for resources from the Library Homepage.

Use these login details:

• Username: Student ID
• Password: HELP live account password

Your HELP live email account password also allows you to log in to HELP live email, library databases, KOHA OPAC, Wi-Fi, and MS Teams.

Do not confuse the HELP live login with the MyPride or LMS login; they use different passwords.

All active staff and current students are eligible to access most Library online resources off-campus.

There are two ways to access eBooks:

1. Visit the Online Public Access Catalog (OPAC) to explore library-purchased eBooks.
2. Visit the Digital Library resources .

Journals can be accessed by library databases at Digital Library Resources . You may use the ProQuest database to search the related journals based on your field of studies or research interest.

Open Educational Resources (OER) can be accessed from our library website at Open Educational Resources webpage..

HELP eRespository is an online library of HELP postgraduate students’ dissertations, theses and other publications. eRepository can be accessed at E-Repository .

To access the online law materials, please visit the library website at Digital Library Resources . Click on the “Databases” section and browse the available options. You can choose either Lexis Advance Malaysia or WestLaw Next to find the law resources you need. To log in, use your student ID and the password assigned by the CIC through the library ezyproxy.

Additionally, you can explore other law resources from the Sarawak State Library, including eLaw.my, CLJ Law Online, and Lawnet.com.my, which are also listed in the databases section on our library database list. Please note that you will need to register at the public library website for access to these resources. The access is free of charge.

To access Psychology materials, go to the Library website’s Digital Library tab and open Digital Library Resources . Select an online database, then log in with the password assigned by CIC. Browse the database list and select APA PsycNet, which includes APA PsycBooks, APA PsycArticles, and APA PsycTest.

Students: Sign in with the student ID and password assigned by HELP.

Staff: Sign in with your staff PC or laptop username and password.

Having trouble signing in? Contact the Helpdesk or email helpdesk@helplive.edu.my.

You need to reset your password yourself. Please refer to the Guide to Reset Password.

Steps:

1. Log in to your HELP live account.
2. Follow the password reset guide.
3. Log in to HELP databases using your student ID and newly reset password.

Only you and the Helpdesk can reset your password.